Closing Keynote Presentation and Conference Chair


Nick Williams
Managing Director, Consumer Digital at Lloyds Banking Group

Nick is a highly respected executive with a wealth of experience across the public and private sectors. Most notably, Nick has extensive experience in leading transformative change in complex organisations across the Financial Services industry. 

As Managing Director of the Consumer Digital business at Lloyds Banking Group, he runs the largest digital Retail Banking franchise in the UK. His responsibilities span the 12.5m online users (7.7m via mobile) across Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows. He has transformed the business through unprecedented growth to provide a best in class eCommerce capability whilst maintaining a market leading customer experience. 

Nick is also the Groups Ambassador for the North region, managing relationships with central and local government, MPs and LEPs. 

Prior to joining Lloyds Banking Group in 2006, Nick started his career at Accenture in 1997 consulting across Financial Services. Nick has previously held Non-Executive Directorships at Halifax Share Dealing and Link Plc



Mark Thompson
Strategy Director at Methods Digital

Mark Thompson has 22 years’ experience in public sector ICT. He is Strategy Director at Methods Group, specialists in digitally-enabled public services, Senior Lecturer in Information Systems at Cambridge Judge Business School, Visiting Professor at Surrey Business School, Board Member of Digital Leaders, panel member of CBI C21 Public Services Group, and recent Board Member of Intellect/Tech UK. He has published in several top-tier IS and organisation journals, and is a reviewer for over 16 journals. Mark is acknowledged as one of the architects of government’s shift towards Open systems, and is a frequent contributor to columns and/or chair of panels and conferences on Digital public services.